We must be notified within 2 weeks of customer receiving item that jewelry will be returned. Once notified, The Hometown Haven will need to receive the jewelry within 30 days of it being delivered to customer. It must be in original, undamaged condition in its original packaging to quality for a return.
Earrings: To ensure proper hygiene and sanitation for all customers, we do not accept refunds on earrings. All other items can be returned.
Rings: To keep the price of our rings affordable, we do not accept ring resizing or returns. We urge customers to get fit prior to purchasing to ensure their ring size is correct.
Engraved Jewelry: Anything with engravings are considered personalized and are subject to a 40% restocking fee.
All Other Jewelry: Subject to a $5 or 15% restocking fee (whichever is more).
Processing Time: Orders can take 1-2 weeks before it is shipped. Customers in the United States will receive orders via USPS first class mail which has a 2-5 day estimated transit time. International customers can expect packages to arrive within 1-4 weeks after order has shipped.
Shipping Address: Please double check your shipping address. Orders lost due to incorrect shipping addresses will not be refunded or resent.
Customs and Duty Taxes Information for International Customers
GERMANY: Due to the new packaging laws in Germany, we will not be accepting orders from customers in Germany. We apologize for the inconvenience. All orders we've shipped to Germany in 2019 have been lost or sent back to us.
All international packages coming from The Hometown Haven and other sellers outside your country, are subject to a possible customs duty charge. This charge is done randomly to a few selected packages entering your country. Most of our customers do not get charged this but it is best to anticipate it if you decide to purchase from our shop.
We highly recommend that you familiarize yourself with all the possible fees you MAY incur from receiving an international package. The Hometown Haven is NOT responsible for paying your duty tax or custom fees and we will not accept returns on orders where packages are sent back to us from unpaid customs fees.