Bitcoin Boss Necklace

Returns Policy

We must be notified within 2 weeks of customer receiving item that jewelry will be returned. Once notified, The Hometown Haven will need to receive the jewelry within 30 days of it being delivered to customer. It must be in original, undamaged condition in its original packaging to quality for a return.

Earrings: To ensure proper hygiene and sanitation for all customers, we do not accept refunds on earrings. All other items can be returned.
Rings: To keep the price of our rings affordable, we do not accept ring resizing or returns. We urge customers to get fit prior to purchasing to ensure their ring size is correct.
Engraved Jewelry: Anything with engravings are considered personalized and are subject to a 40% restocking fee.
All Other Jewelry: Subject to a 15% restocking fee.

Shipping

Processing Time: Orders can take 1-2 weeks before it is shipped. Customers in the United States will receive orders via USPS first class mail which has a 2-5 day estimated transit time. We are located in California, so the closer you are to California, the shorter the estimated transit time. International customers can expect packages to arrive within 1-4 weeks after order has shipped. International transit is very unpredictable so we don't recommend purchasing if you need the jewelry in a short time frame.
Shipping Address: Please double check your shipping address. Orders lost due to incorrect shipping addresses will not be refunded or resent.

Customs and Duty Taxes Information for International Customers

All international packages coming from The Hometown Haven and other sellers outside your country, are subject to a possible customs duty charge. This charge is done randomly to a few selected packages entering your country. Most of our customers do not get charged this but it is best to anticipate it if you decide to purchase from our shop.

We highly recommend that you familiarize yourself with all the possible fees you MAY incur from receiving an international package. The Hometown Haven is NOT responsible for paying your duty tax or custom fees and we will not accept returns on orders where packages are sent back to us from unpaid customs fees.

Warranty Policy

Jewelry should last indefinitely but we will provide a free replacement if anything should happen within 90 days of receiving your jewelry.

Exceptions: Warranty does NOT cover tarnishing and stress related damage to necklace chains (e.g. chain that has been strenuously pulled on causing the links to stretch out and/or break).

Procedure for replacement of damaged jewelry

Send us a photograph with a short description letting us know what happend to help us better understand how to improve our jewelry. Please include your order number.