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Shipping & Returns

Returns Policy


Non-Personalized jewelry:
If you are unhappy with your item, you have 2 weeks from the date of receipt to return your item.  Non personalized items in original and unworn condition will be refunded in full (not including shipping).  Damaged or worn jewelry can not be returned.

Personalized Jewelry:
Anything with engravings are considered personalized and are subject to a 20% restocking fee. 

Earrings:
To ensure proper hygiene and sanitation for all customers, we do not accept refunds on earrings.  All other items can be returned.

Rings:
To keep the price of our rings affordable, we do NOT accept ring resizing or returns.  We urge customers to get fit prior to purchasing to ensure their ring size is correct.

Return shipping: Customer's responsibility unless an error on our part.

Shipping

Processing time:
Orders take 1-2 weeks to be made before it is shipped to you. 

Please double check your shipping address.  Orders lost due to incorrect shipping addresses will not be refunded or resent.

  • US Customers - USPS first class is used for shipments and usually arrive within 2-5 days.
  • International Customers - USPS First Class International Shipping.  Transit time can range between 1-4 weeks.  Insurance is included in shipping costs.

CUSTOMS AND DUTY TAXES ON INTERNATIONAL ORDERS

All international packages coming from The Hometown Haven and other sellers outside your country, are subject to a possible customs duty charge.  This charge is done randomly to a few selected packages entering your country.  Most of our customers do not get charged this but it is best to anticipate it if you decide to purchase from our shop.

We highly recommend that you familiarize yourself with all the possible fees you MAY incur from receiving an international package.  The Hometown Haven is NOT responsible for paying your duty tax or custom fees and we will not accept returns on orders where packages are sent back to us from unpaid customs fees.


 

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